Slettvoll Outlet

Terms and Conditions

The agreement
These terms and conditions of sale, together with your order and validated upon order confirmation, constitute the contractual basis for the purchase. The terms of sale apply to the purchase of goods and services in our webshop at www.slettvoll.com for delivery in Norway, with the exception of Svalbard and Jan Mayen.

Consumer purchases over the internet are regulated, among other things, by the Consumer Purchases Act, the Cancellation Act, and the E-Commerce Act. You can find the legislation at https://lovdata.no/. These terms and conditions can also be sent by email if required.

Parties
Slettvoll Møbler AS operates and owns www.slettvoll.com and is registered in the Brønnøysund Commercial Register under organisation number 935 871 107 (MVA no. NO 935 871 107).

Contact information:
Slettvoll Møbler AS
Skaffarvegen 105
6200 Stranda, Norway

Telephone: +47 70 26 88 10
Email: slettvoll@slettvoll.no

Webshop warehouse:
Slettvoll Lager Oslo
Enebakkveien 305
1188 Oslo, Norway

Our customer service and warehouse are closed on the following public holidays: New Year’s Day, Maundy Thursday, Good Friday, Easter Monday and Easter Sunday, Ascension Day, Whit Monday and Whit Tuesday as well as Christmas Day and Boxing Day. In addition, we are closed on Christmas Eve, New Year’s Eve, May 1st and May 17th.

The seller is hereinafter referred to as Slettvoll, we, our or us. The buyer is the person named on the order and will further be referred to as you, your or yours.

A selection of our products is available in our webshop, which can be accessed via “Webshop”» in the main menu. Here is a description of the webshop ordering process:

Select Webshop from the main menu.
Select the desired category and product and add it to your shopping basket. You can change the contents of your shopping basket any time before placing your order.
When you add a product to your shopping basket, it will appear on the product page and you can start the ordering process from there. You can click on the shopping basket icon at any time to check your purchases.
In the shopping basket, you will find an overview of your order and the delivery and payment methods we offer.
To order the contents of your shopping basket, click on the Checkout button. If you have a My Page profile, you can choose to log in if you have not done so already. If you have saved your contact information in your browser, it will autofill your information. If not, enter your name, address, email and phone number. You can also send your order to an address other than your home address.
Proceed by clicking on the Select Delivery Method button. Here you choose the type of shipping you want. Before proceeding to payment, you must read and accept our terms and conditions of sale. You can also read how we collect and process personal data in our privacy statement.
Check that your order is correct before clicking on the Proceed to Payment button. On the payment page, select your preferred payment method. We do not charge card fees and money will only be deducted when the order is shipped from our warehouse.
Enter the required payment information and then confirm your order by clicking on the Pay button. Once you have pressed the Pay button, your order is submitted to the webshop and you will longer be able to make changes to your shopping basket.
As soon as your order is registered in the webshop, you will see a receipt page summarising your order. You will also be able to log in or create a My Page customer profile. With a customer profile, you will always have an overview of all your orders and offers from us, and you can quickly and easily manage your privacy choices. If the order overview in My Page shows your webshop order status as Processing, it may be possible to make changes by contacting Customer Service. After your order has been shipped from the warehouse, you may exercise your right of cancellation.
When you are presented with the receipt page, you will also receive an order confirmation at the email address you have provided. Read the confirmation carefully when you receive it and check that it is consistent with your order. If you require assistance, please contact customer service.

All our prices are quoted inclusive of VAT and the overall total order price includes all taxes, fees and delivery costs. The terms of purchase, order confirmation and other information related to your order are in Norwegian. We reserve the right to make changes to prices and product ranges. Printing errors may occur.

Through our payment provider Adyen, we accept card payments with Visa, MasterCard and American Express, mobile payments with Vipps, as well as invoice payments and payments in installments through Klarna. Slettvoll does not store any card data. All card details are stored securely with our PCI-certified payment processor Adyen.

When paying by card in the webshop, the order amount is pre-authorised and reserved at the time of ordering and the amount is only deducted when the order has shipped from our warehouse. We do not charge card fees in our webshop. When paying by invoice, an invoice will be issued to you when the goods are shipped from our warehouse. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay by invoice.

PRIVACY STATEMENT

This privacy policy applies when Slettvoll Møbler AS and all franchise stores in the Slettvoll chain are data controllers for your personal data. Our joint contact details are:

Slettvoll Møbler AS
Skaffarvegen 105
6200 Stranda, Norway

Telephone: 47 70 26 88 10
Email: slettvoll@slettvoll.no

If you have any questions about the processing of your personal data, please contact Customer Service at 47 70 26 88 10 or slettvoll@slettvoll.no.

1. INFORMATION COLLECTED
Depending on how you contact us, we will collect different information about you. We take personal data seriously and process it in accordance with Norwegian law, including the Personal Data Act and the General Data Protection Regulation (GDPR). Below you will find information on what personal data is collected, what we use it for and your rights in this regard.

1.1 Ordering goods
You must provide your name, address, telephone number and email address when ordering goods in our stores and webshop. This information is used to deliver the goods to the correct place and person, to send order confirmations by email and to communicate with you regarding the specific order. The processing is necessary to fulfil the agreement with you.

1.2 Customer club
If you wish to become a member of our customer club, we need your name, email address and the store you wish to be associated with. As a member of the customer club, you will receive offers and information from your store, as well as invitations to events. The processing is based on consent. You can unsubscribe from the customer club at any time by clicking on the unsubscribe link that can always be found at the bottom of our emails. You can also unsubscribe from the customer club from “My page”» if you are a registered Slettvoll customer.

1.3 Furnishing assistance
Furnishing assistance is a service offered by our stores. The service is free of charge if you buy furniture, but will otherwise be invoiced at the applicable hourly rate. The processing is necessary to fulfil the agreement with you. To fulfil the agreement, we need your name, email address and phone number. The data is also used to communicate with you, the person who has requested furnishing assistance, so that the store can contact you.

1.4 Slettvoll.no
When you visit our website, we log information about your use. This is done using cookies. You can read more about cookies and which ones we use here (Cookies). The data collected is processed on the basis of a balancing of interests. The data is used to improve the website and provide you with personalised information on other websites you visit. The data is processed at an aggregated level and we cannot use it to identify you as an individual.

1.5 Payment in the webshop
We use Adyen as the payment solution provider for our webshop. We do not store the credit card details or other personal details used for each payment method. Information entered in our webshop during payment is immediately forwarded to Adyen for verification. For more information on how Adyen processes personal data, see www.adyen.com.

1.6 Complaints
When you contact a store and/or customer service with a complaint, you must provide personal data such as your name, telephone number and email address. The processing is necessary in order to fulfil our agreement with you. We do this in order to identify you as our customer and to be able to communicate with you regarding your complaint.

1.7 Enquiries
In order to respond to enquiries that we receive, either by phone or email, we will process personal data, such as name, phone number, email address and any other personal data that may arise from the enquiry. We process personal data on the basis of a balancing of interests. We have found that this is often necessary to help you with your queries.

2. SHARING PERSONAL DATA

We do not disclose your personal data to others unless there is a legal basis for such a disclosure.

We use data processors to collect, store or otherwise process personal data on our behalf. This could be the provider of our web platform, shipping companies, etc. In such cases, we have entered into data processing agreements to ensure information security at all stages of processing.
Information about you is shared between the franchise stores in the Slettvoll chain and the franchiser Slettvoll Møbler AS. We share your personal data internally within the chain based on a balance of interests on the grounds that the stores are organised as separate companies while your customer relationship is managed by Slettvoll Møbler AS. Also in this regard, we have concluded data processing agreements between the companies to ensure the security of information at all stages of processing.
We may share your personal data with others to whom you have given your consent for us to share information.
We may be legally required to share your personal data with public authorities.

All processing of personal data that we undertake takes place within the EU/EEA area.

3. STORAGE PERIOD

We store the data that we process on the basis of your consent until you withdraw your consent. We process the data on the basis of the agreement for as long as it is necessary for the fulfilment of the agreement, including to be able to help you with any returns and complaints. The data that we process on the basis of a legal obligation will be kept for as long as required. For example, this may be information required under the Norwegian Accounting Act. We store some data on the basis of a balancing of interests. The data is stored for as long as our interest in processing the personal data outweighs the individual’s privacy interests.

4. YOUR RIGHTS

As a customer and/or user of Slettvoll’s services, you have the right to request information about the personal data we process and how it is processed. You have the right to request access, rectification or deletion of the personal data we process about you. You also have the right to request restriction of processing, to object to processing and to request data portability. You can read more about the content of these rights on the Norwegian Data Protection Agency’s website: www.datatilsynet.no. To exercise your rights, please make a request by email at slettvoll@slettvoll.no or call 70 26 88 10. We will reply to your request as soon as possible, and at the latest within 30 days. We will ask you to verify your identity or provide additional information before you can exercise your rights with us. We do this to ensure that only you are given access to your personal data. If you believe that our processing of personal data does not comply with what we have described here or that we are otherwise in breach of data protection legislation, you can file a complaint with the Norwegian Data Protection Authority. You can find information on how to contact the Data Protection Authority on its website: www.datatilsynet.no.

5. CHANGES

If there are changes to our services or changes to the regulations governing the processing of personal data, the information you have provided here may change. Up-to-date information is always available on our website.

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